Basic Rule of Thumb: You buy through us, we protect your pocket.
Bottom line, we want you to shop with certainly ! If you buy on our platform we expect you to get what you paid for. And, we also make sure you get the product on time.
Here’s how the EBP Program works:
Open a ticket with our customer service team.
We will need ALL the information to assist you.
If we have all the information and your dispute follows our terms and conditions we will resolve your case within 14 Business working days.
Your purchase is protected if:
Your item was purchased on our platform.
The item you received was defective or damaged or substantially different from the item represented on the product detail page.
Your item did not arrive not due to factors related to the buyer (as an example: the wrong shipping address was provided).
Your account is in good standing. Please click here to learn more.
Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).